When your customers take you hostage

One of the toughest jobs in the world is customer service. Customer service means to constantly smile, answer ridiculous questions, have an endless amount of patience and avoid laughing out loud when they ask an unbelievably stupid question. And they always do. But they are allowed to. They are the customers. At least that’s what […]

Why do we trust the barber to not kill us?

When you write a blog Everyday experiences become more interesting and more philosophical. Routine activities such as going to the barber shop, to a spa treatment or the dentist, become enlightening experiences. Personally, i’m a big fan of deriving valuable lessons from ordinary events. Perhaps i developed this mentality as a Secret Vienna explorer, constantly […]